Rules

Rules

General Rules

  • Please make sure the user has accepted the terms and conditions before proceeding with the conversation. See the screenshot below for an example of a user who has accepted the terms and conditions.

    Terms and Conditions

At the beginning of your office hours

  • Please make sure to change your status to 'Online' so that the user knows you are online and you will be notified when they send you a message.
  • Please check to see if there are any meetings scheduled. If there are, please make sure to add yourself as a guest so you can join the meeting and run it properly.

At the end of your office hours

Office Hours

  • Office hours are Tuesday and Friday from 10:00 AM to 2:00 PM EST.

To change your office hours, please have an admin account go to the Operating Hours Page (opens in a new tab) and update the times.

Getting StartedStatus & Notifications